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Customer Advisory Board Meeting Gifts: Six Virtual Tips and Ideas

Customer Advisory Board Meeting Gifts: Six Virtual Tips and Ideas

by Rob Jensen | Oct 21, 2020 | Blog, Customer Advisory Board

With customer advisory board (CAB) meetings being conducted online, you may be wondering whether or not to send any materials or gifts to your CAB members in advance of your next virtual meeting. As I’ve written previously, while client advisory board member gifts are...
The New Normal: Why Virtual Customer Advisory Boards are replacing Various Client Engagement Mediums

The New Normal: Why Virtual Customer Advisory Boards are replacing Various Client Engagement Mediums

by Rob Jensen | Sep 23, 2020 | Blog, Customer Advisory Board, Virtual Meeting

With the Coronavirus pandemic dragging on, the practice of customer engagement has radically changed in 2020. Gone (for now) are the face-to-face meetings that have been ideal for discovering client guidance that conference calls and virtual meetings just can’t match....
Virtual Customer Advisory Board Meetings: Six Must-Do Steps for Conducting Engaging Breakout Sessions

Virtual Customer Advisory Board Meetings: Six Must-Do Steps for Conducting Engaging Breakout Sessions

by Rob Jensen | Jul 29, 2020 | Blog, Facilitation, Virtual Meeting

Customer Advisory Board (CAB) managers who oversee successful board programs know the value of stimulating customer advisory board breakout sessions. After all, these are often the most engaging, insightful, fun and well-reviewed aspects of any CAB meeting. And even...
Why These 5 Odd Customer Advisory Board Choices May Be Harming Your Program

Why These 5 Odd Customer Advisory Board Choices May Be Harming Your Program

by Rob Jensen | May 20, 2020 | Blog, Customer Advisory Board

As a customer advisory board (CAB) consultant, it’s always interesting to hear about how other CAB practitioners (who are not our clients) manage their programs. When doing so, it’s a reminder that there are indeed many ways to run a CAB, and every company needs to...
Top 5 Reasons Why Now – During the Coronavirus Pandemic – is a Great Time to Start a Customer Advisory Board

Top 5 Reasons Why Now – During the Coronavirus Pandemic – is a Great Time to Start a Customer Advisory Board

by Rob Jensen | Apr 22, 2020 | Blog, Customer Advisory Board, Virtual Meeting

With the Coronavirus pandemic burdening world economies, companies that have wanted to initiate a customer advisory board (CAB) program may be having second thoughts or even putting such plans on hold. While this seems a logical reaction to these turbulent times, we...
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