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Customer Advisory Board Meeting Gifts: Six Virtual Tips and Ideas

Customer Advisory Board Meeting Gifts: Six Virtual Tips and Ideas

by Rob Jensen | Oct 21, 2020 | Blog, Virtual Meeting

With customer advisory board (CAB) meetings being conducted online, you may be wondering whether or not to send any materials or gifts to your CAB members in advance of your next virtual meeting. As I’ve written previously, while client advisory board member gifts are...
The New Normal: Why Virtual Customer Advisory Boards are replacing Various Client Engagement Mediums

The New Normal: Why Virtual Customer Advisory Boards are replacing Various Client Engagement Mediums

by Rob Jensen | Sep 23, 2020 | Blog, Customer Engagement, Virtual Meeting

With the Coronavirus pandemic dragging on, the practice of customer engagement has radically changed in 2020. Gone (for now) are the face-to-face meetings that have been ideal for discovering client guidance that conference calls and virtual meetings just can’t match....
Virtual Customer Advisory Board Meetings: Six Must-Do Steps for Conducting Engaging Breakout Sessions

Virtual Customer Advisory Board Meetings: Six Must-Do Steps for Conducting Engaging Breakout Sessions

by Rob Jensen | Jul 29, 2020 | Agenda, Blog, Facilitation, Virtual Meeting

Customer Advisory Board (CAB) managers who oversee successful board programs know the value of stimulating customer advisory board breakout sessions. After all, these are often the most engaging, insightful, fun and well-reviewed aspects of any CAB meeting. And even...
Top 5 Reasons Why Now – During the Coronavirus Pandemic – is a Great Time to Start a Customer Advisory Board

Top 5 Reasons Why Now – During the Coronavirus Pandemic – is a Great Time to Start a Customer Advisory Board

by Rob Jensen | Apr 22, 2020 | Blog, Create a CAB, Virtual Meeting

With the Coronavirus pandemic burdening world economies, companies that have wanted to initiate a customer advisory board (CAB) program may be having second thoughts or even putting such plans on hold. While this seems a logical reaction to these turbulent times, we...
Customer Advisory Board Meeting Cancelled Due to Coronavirus? Five Keys to Successful Virtual CAB Meetings

Customer Advisory Board Meeting Cancelled Due to Coronavirus? Five Keys to Successful Virtual CAB Meetings

by Rob Jensen | Mar 25, 2020 | Blog, Virtual Meeting

With the coronavirus pandemic sweeping the world, the business of business is grinding to a halt. With restrictions on travel, gatherings, and even leaving your home, your upcoming in-person customer advisory board (CAB) meeting is likely to be cancelled or postponed,...

Six MORE Tips for Ensuring Successful Customer Advisory Board Conference Calls (PART 2)

by Rob Jensen | Aug 17, 2017 | Blog, Virtual Meeting

Interim conference calls are an important part of a robust customer advisory board program, and crucial in keeping the discussion going in-between meetings. They can also be referred to as “virtual meetings,” as they will likely include online content, such as...
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