by Rob Jensen | Sep 23, 2020 | Blog, Customer Engagement, Virtual Meeting
With the Coronavirus pandemic dragging on, the practice of customer engagement has radically changed in 2020. Gone (for now) are the face-to-face meetings that have been ideal for discovering client guidance that conference calls and virtual meetings just can’t match....
by Bonnie Smith | Aug 26, 2020 | Blog, Member Recruitment
Occasionally, customer advisory board managers will receive a request from an advisory board member to substitute another representative from their company to take their place at an upcoming advisory board meeting. Such a scenario did recently take place with a client...
by Rob Jensen | Jul 29, 2020 | Agenda, Blog, Facilitation, Virtual Meeting
Customer Advisory Board (CAB) managers who oversee successful board programs know the value of stimulating customer advisory board breakout sessions. After all, these are often the most engaging, insightful, fun and well-reviewed aspects of any CAB meeting. And even...
by Rob Jensen | May 20, 2020 | Blog, Customer Advisory Board Best Practices
As a customer advisory board (CAB) consultant, it’s always interesting to hear about how other CAB practitioners (who are not our clients) manage their programs. When doing so, it’s a reminder that there are indeed many ways to run a CAB, and every company needs to...
by Rob Jensen | Apr 22, 2020 | Blog, Create a CAB, Virtual Meeting
With the Coronavirus pandemic burdening world economies, companies that have wanted to initiate a customer advisory board (CAB) program may be having second thoughts or even putting such plans on hold. While this seems a logical reaction to these turbulent times, we...
by Rob Jensen | Mar 25, 2020 | Blog, Virtual Meeting
With the coronavirus pandemic sweeping the world, the business of business is grinding to a halt. With restrictions on travel, gatherings, and even leaving your home, your upcoming in-person customer advisory board (CAB) meeting is likely to be cancelled or postponed,...
