by Tatiana Falconi | Sep 9, 2015 | Blog, Facilitation
A critical element for a successful Client Advisory Council or Partner Advisory Board is expert facilitation. After months of planning, design, recruitment and preparation for the face-to-face advisory board meeting, poor meeting facilitation can put a damper on the...
by Tatiana Falconi | Jun 9, 2015 | Blog, Member Recruitment
A Customer Advisory Board or Customer Advisory Council is a unique and effective platform to gather your top strategic customers for their input and guidance to shape your business. If you have a very small customer base generating over 80% of revenue, is it worth it...
by Tatiana Falconi | May 11, 2015 | Blog, Member Recruitment
“How do we let members go from our Client Advisory Council without harming existing customer relationships? We want to keep a level of continuity but also want new ideas coming out of the Client Advisory Council.” We often hear that question about Customer...
by Tatiana Falconi | Apr 14, 2015 | Blog, Customer Advisory Board Best Practices
Having now completed hundreds of Customer Advisory Board engagements, we come across many people who ask us how their company’s advisory council compares to others. While we have created a benchmarking, audit and optimization offering and have completed this for...
by Tatiana Falconi | Jan 29, 2015 | Blog, Customer Engagement
Lately we’ve all been hearing about the focus on customer experience and making sure that companies are leveraging the overall value and achieving ROI from their customers’ experience and interactions with the company. Here at Ignite Advisory Group, we only focus on...
