by Judy Davis | Mar 4, 2015 | Blog, Customer Advisory Board Best Practices, Post-Meeting Follow Up
If your customer-driven agenda for your Customer Advisory Board is like most customer council meetings, customers were engaged and you are not lacking customer feedback. Some companies are awash in data and don’t take time to read the tea leaves. Others recognize...
by Judy Davis | Jan 15, 2015 | Blog, Customer Advisory Board Best Practices, Post-Meeting Follow Up
The customer advisory board meeting is seen by many C-level executives at sponsoring companies as an incredibly efficient and effective means for customer engagement. Two or three days of working together on common challenges reflected in your customer-driven agenda...
by Judy Davis | Dec 5, 2014 | Agenda, Blog
What’s your risk quotient when you plan the customer-driven agenda for your Customer Advisory Board meeting? Two customer advisory board members and three colleagues suggest external speakers that would spark your meeting content and resonate with both members and...
by Judy Davis | Oct 28, 2014 | Blog, Facilitation, Meeting Preparation
After six months to a year of planning to create your customer-driven agenda, your Customer Advisory Board convenes. At the first break, the sponsoring company Customer Advisory Board team is concerned – okay, they are panicked – because the discussion is not staying...
by Judy Davis | Sep 22, 2014 | Agenda, Blog
Most sponsoring companies embrace the notion of a customer-driven agenda for their Customer Advisory Board meetings. They may even use these phrases when describing how they want the meeting to flow. No talking company heads PowerPoint-free zone Members talk 80% of...
