Bonnie FitzGerald Smith
Senior Consultant & Facilitator
Bonnie FitzGerald Smith is passionate about the idea of possibility and believes that great leaps forward often start with the simple question “what if?”. Bonnie enjoys coaching teams through the challenging and transformative undertaking of creating and running impactful customer advisory boards.
Prior to joining Ignite Advisory Group, she headed up Akamai’s executive customer engagement programs where she launched and managed an 11-board, 150-member global customer advisory board program and created and led an executive briefing center program. Before this, Bonnie spent 15 years in customer facing senior leadership roles in sales engineering.
Bonnie holds a bachelor’s degree in Computer Science & Business Administration from Gordon College and is a graduate of the General Motors/EDS Systems Engineering Professional Development Program.
In Bonnie’s Words
Read the video transcript
Hi, I’m Bonnie Smith, Senior Consultant with Ignite Advisory Group. I’ve spent the last eight years helping customers of all sizes, create and run world-class customer advisory boards. Before I joined Ignite, I led global customer advocacy at Akamai. There I created and ran their 11-board global CAB program. My expertise running large CAB programs has allowed me to help many Ignite clients who are interested in scaling their programs to make a bigger and broader impact.
In addition to helping businesses scale their CAB programs, I love designing CABs, working with clients such as yourself, to determine the right elements that will deliver the best results and the best experience. Whether you have a large CAB program that needs help with process and scale or no CAB and want to make sure that your investment will deliver results, Ignite is here to help.