Customer Advisory Board Training Online

Ignite Advisory Group offers the most comprehensive and interactive Customer Advisory Board Training online for CAB practitioners.

Join our live group online training or contact us for a CAB Manager Training Onsite just for your company…and we’ll come to you. Our online class emphasizes practical experience based on working with the world’s leading companies to advance their customer insights, executive voice of the customer, market research and sales and marketing strategy.

CAB Training Online Brochure & Agenda
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Upcoming Live CAB Training Online:

December 2020 Group

  • Part 1: Overview & Essentials – Wednesday, Decebmer 2nd (12:00-1:10 PM EST)
  • Part 2: Strategy & Design – Thursday, December 3rd (12:00-2:30 PM EST)
  • Part 3: Agenda & Meeting Prep – Tuesday, December 8th (12:00-2:00 PM EST)
  • Part 4: Implementation – Wednesday,December 9th (12:00-2:45 PM EST)

Regular Rate – $1,995 USD  Per Person.
Team Discounts:
Teams of 2 – 10% Off; Teams of 3 or 4 – 15% Off

CAB Training Participants Rated
Our Last CAB Training 90% and Higher: 

Relevance of sessions and content – 99%
Meeting your expectations – 94%
Overall quality of the training – 93%
Quality of interaction with Ignite – 94%

CAB Training Online Brochure & Agenda

Our team of CAB consultants and facilitators offer advisory board best practices based on managing 200 advisory board engagements for companies like Dell, Adobe, Ryder, U.S. Bank, Amazon, Xerox and more. We also have led the CAB Training for 7 years to over 140 advisory board practitioners.

All CAB Training participants will receive a 48-page CAB Training templates document. Our team of CAB experts will teach CAB best practices and skills applicable to new or seasoned CAB practitioners, in our virtual, online classroom.

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Customer Advisory Board Training Online Agenda

Part 1: Overview & Essentials (1 hr, 10 mins)

CAB Training Overview, CAB Overview and Challenges

Resources: CAB Training Participant Survey


Session 2: Strategy & Design (2 hrs, 30 mins)

CAB Strategy Design, ROI Metrics, Charter, Recruitment Process

Resources: 48-Page CAB Training Templates Document

Part 3: Agenda & Meeting Prep (2 hrs)

CAB Meeting Roles, Agenda Creation, Session Design, Meeting Prep, Meeting Booklet, Social Activities

Resources: 45-Page CAB Training Templates Document


Part 4: Implementation (2 hrs, 45 mins)

Facilitation Role and Responsibility, Managing Meeting Engagement, Virtual CAB Meetings, Post-Meeting Follow Up, Insights Report & Action Tracking, Managing the CAB for Ongoing Engagement

Resources: 48-Page CAB Training Templates Document

Who should attend the Customer Advisory Board Manager Training?

  • CAB Program Manager
  • CAB Executive Sponsor (CXO)
  • Manager/Director/VP/SVP/EVP/GM of:
    • Marketing
    • Product Marketing
    • Customer Experience
    • Customer Insights
    • Customer Engagement
    • Customer Programs
    • Events
    • Executive Briefing Center
    • Relationship Management
    • Customer Insights/Engagement
    • Customer Programs

What you will gain from the Customer Advisory Board Manager Training:

  • 5 top advisory board challenges and best practices to overcome them.
  • 10 sample objectives and metrics, and example scorecards and frameworks to build out metrics for your company.
  • 3-stage CAB design and launch process, including internal alignment, charter creation, detailed program timeline, design decisions and more.
  • 9-step process to recruit more senior level customers.
  • 7-step comprehensive customer-driven agenda creation process.
  • 20 ideas and strategies for ongoing engagement and maximizing the impact and value of the board.
  • 48-page CAB Training templates document with best practices and charts, yours to keep.
CAB Training Online Brochure & Agenda

Next Live, Online Training Dates:

Register Now
Overview & Essentials
(1 hr, 10 mins)
Wednesday, December 2nd, 2020
12:00-1:10 PM EST

(9:00-10:10 AM PST)
Strategy & Design
(2 hrs, 30 mins)
Thursday, December 3rd, 2020
12:00-2:30 PM EST

(9:00 AM – 11:30 PM PST)
Agenda & Meeting Prep
(2 hrs)
Tuesday, December 8th, 2020
12:00-2:00 PM EST

(9:00 – 11:00 AM PST)
(2 hrs, 45 mins)
Wednesday, December 9th, 2020
12:00-2:45 PM EST

(9:00 – 11:45 AM PST)

What Participants Are Saying About the CAB Training

“Ignite consulting is mastering the art of client advisory boards. The training is easy to understand, covers every aspect of CAB creation and leaves you feeling energized for more!”

Genesis Garcia, Vice President, Global Marketing, Pershing LLC

“No matter what stage you are in at executing a customer advisory board, this training is a fantastic channel to enhance your overall experience, both internally and externally.”

Jenna Schroeder, Customer Experience Events Specialist, SAP Ariba

“The information and guidance in this training workshop was invaluable to me. I wish I had it prior to starting our advisory council 4 years ago but it has been extremely helpful for taking some corrective action as well as implementing new ideas and techniques.”

Andrea Mills, Executive Director, Corporate Strategy, AM Equity

“The Ignite CAB Training was just what I needed to start a CAB at my company. The level of detail provided, the tools and the suggestions I received will prove to be invaluable. Thank you to the Ignite team for a job well done.”

Tony Forrest, Director of Product Management, Omnitracs

“I am so glad that I didn’t attempt to start a CAB without attending Ignite CAB Training! I learned about things I had not even considered. I’m very happy to have learned from the experts on how to do this right.”

Christine Moore, Customer Advocacy Program Manager, Wiley

“Ignite is the master chef of CAB management. They provide the cookbook, the best practices, the entire process from soup to nuts, with great attention to detail. I can immediately unlock value from this training.”

Paul Comeau, SVP Support and Customer Success, Kyriba

“Great soup to nuts on running a CAB, and you’ll leave with an excellent cookbook!”

Kathy Hayes, Senior Director, Customer Insights, Equifax

“It was amazing to see how much Ignite can have us learn in a short time. We covered not only strategic issues but also very practical tips. I now feel very comfortable taking a more important role in helping us run and scale our CAB efforts.”

Pascal Marmier, Head Engagement Americas and Asia | Senior Vice President, Swiss Re

“CAB Manager Training with Ignite should be a requirement for anyone looking to start a CAB or currently managing a CAB. The tools, process, and insights are invaluable.”

Monique Eddleton, Enterprise Insights Leader, Equifax

“This training was hugely beneficial. I plan to share what I’ve learned with other CAB managers at my company.”

Marquisha Lucas, Customer Advisory Marketing Manager, Cisco

“Whether you have a seasoned CAB or are just starting out, the CAB training program can add insights and value to your organization.”

Alison Lutjemeier, Group Manager, Customer Success Programs, Adobe

“This was the most amazing framework on creating, building and managing Client Advisory Boards.”

Tim Hebert, Chief Executive Officer, Atrion Networking

“The training offered by Ignite can up-level a CAB of any maturity. As your CAB(s) grow and mature, you can still gain valuable learnings and ideas that will help you to continue improving and scaling your program.”

Lauren Johnson, Digital Marketing Customer Advisory Board Program Manager, Adobe

“The content, networking opportunities, and sharing of best practices were excellent and will help propel our CAB forward.”

Stephanie Kaleva, Senior Product Manager, Oracle 

“The CAB Manager training has given me the tools and knowledge to create and maintain a successful CAB.”

Michelle Radlowski, Events Manager and CAB Program Manager, Dell

“The program far exceeded my expectations. It applied to inexperienced people as well as experienced CAB managers. Excellent program — I highly recommend it. We will be sending others in the future to the program.”

Denise Wildish, Vice President, Client Relations, ARI

“This was a comprehensive program of best practices and procedures to develop and host CABs. Excellent course materials, coupled with generous opportunities for peer exchange. An excellent group of attendees was a bonus.”

Peter Nogalo, Marketing Manager, ARI

“This program was perfect for putting structure around what a well-run CAB should look like. I look forward to implementing many of these pieces.”

Kristine Schnaufer, CAB Program Manager, PNC Bank

“The CAB Manager Training was insightful and enlightening. It equipped me with the tools that I needed to come back to my company and take my CAB to the next level. It also helped me identify areas of improvement as well as celebrate areas that we have gotten right. I think this training and Ignite Advisory Group was very needed and I would recommend it to anyone aiming to run a world-class CAB.”

Aisha Moffett, Program Manager, Rackspace Hosting

“I’m new to CAB management and thought the Ignite team did a great job of framing the content and packing a lot of relevant and engaging material into 2 days. I loved this course. Great use of time for anyone who manages advisory councils. Time flew by!”

Stacie Rodriguez, Partner Enablement Manager, EMC

“Ignite’s CAB Manager Training provided extensive knowledge and insight into the CAB program. This training is great for those with basic CAB knowledge as well as those currently executing these programs.”

Jina Watson, Marketing Specialist, Lexis Nexis Risk Solutions

“I highly recommend the CAB Manager Training.”

Jean Metzar, Global Marketing Director, Siemens

“Well worth my time. I would participate in future events.”

Pierre Chabot, Customer Engagement Team, Aetna

“Great training for those new to CAB management. Wish I had taken this course 10+ year ago.”

Christie Mayes, Executive Programs Manager, Hewlett Packard

See More Testimonials

Past attendees represent these companies:

84.51 LLC, ABB, Adobe, Aetna, Akamai Technologies, AM Equity, Amazon Web Services, AMN Healthcare, Appirio, ARI (Automotive Resources International), Atrion Networking, Bailiwick, Bell, Benefitfocus, Bitdefender, BitSight, BNY Mellon, Calabrio, Charles Schwab, Cisco, Code42 Software, Cofense, Commvault, Dell, DriSteem, Ellie Mae, eLoyalty, EMC, Emerson Network Power, Equifax, Extreme Networks, Fiserv, GE Software, Hewlett Packard, Hexagon Metrology, HID, Hitachi Data Systems,, INDEVCO Group, Information Builders, Intel, InterContinental Hotels Group (IHG), Intrado / West, Iron Mountain, ITEL Laboratories, Jive Software, Juniper, Kyriba, LexisNexis Risk Solutions, Limeade, Milliman, MobileIron, Omnitracs, Oracle, OSIsoft, Pearson English, Pershing, PHT Corporation, PNC Bank, Poppulo, Qlik, Rackspace Hosting, Renaissance Learning, Riverbed Technology, Safe Banking Systems, Salesforce, SAP Ariba, Siemens, Smartsheet, Source1 Purchasing, Spectralink, State National, SunGard Availability Services, Sunquest Information Systems, Surescripts, Swiss Re, Symantec, Sysmex America, Tanium, Texas Capital Bank, Thermo Fisher Scientific, Thomson Reuters, TransUnion, U.S. Bank, Varonis Systems, Verizon, Visa, VMware, Wiley, Wipfli, Xerox

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